Frequently Asked Questions & Answers
How do I download?
With a click! After a successful purchase we instantly send you an email containing purchase receipt with download link(s). To download you just click on the link and the mp3 sounds will immediately download to your device as shown on the image.
Where is my purchased mp3 downloads? I can’t find them?
We always send an email containing purchase receipt with download link(s) to your inbox after a successful purchase. This email can sometimes end up in the junk mail (spam folder). Look for an email from Sleep2sound.com, open it and click on the download link and the mp3s will begin to download to your device. If you gave us the wrong email address during the purchase you need to contact us and give us the correct email address and the purchase confirmation receipt.
I clicked on the download link but there is no download to be found? There is only sound being played!
A) If only sound is being played and not downloaded then you need to click on the download icon. If a download icon is nowhere to be found, you need to download from another browser (because your browser can´t download). We recommend Chrome or Firefox, great browsers for downloading!
B) If you are using iPhone or iPad you need to download the mp3 from a computer first and then transfer it from the computer to the iPhone using iTunes (apple music), because all iOS devices are unfortunately unable to download any files without the use of iTunes. See the second question below for further assistance.
C) You might need to update your device to the latest version! You may need to adjust the settings of your device and enable download. Is a software program hindering you from downloading?
D) Sometimes the download was successful but it ended up in an unusual place, so try to search for the file on your device.
Can I play your mp3 sound on my computer and phone?
Yes, all our music and sounds are mp3 files, and mp3s are the playback of choice in the music world today. That is, Windows, Mac and Linux computers, and all iOS and Android phones and tablets can play our music.
I can’t download directly to my iPhone (iOS device)?
That is because all iOS devices like iPhone, iPad and iPods are fundamentally unable to download any files including mp3 files. We recommend that you download the purchased music to a computer first, then transfer the music to your iOS device using iTunes. You need to open the email containing the purchase receipt and download link(s) from a computer and not from the iOS device. Click here to watch a video on how to transfer music from a computer to iPhone.
I had interruptions and my purchased mp3 sounds was not fully downloaded (completed)?
If there are any interruptions click again on the download link. Make sure you have a stable Internet connection before downloading and that your device has enough storage for the mp3 file(s).
How big are the mp3 files?
Our mp3 tracks range between 5 to 50 megabyte (MB) in size, and on average our albums are 200 MB.
Can I sell, distribute or upload the purchased music on Youtube?
You are free to use our relaxing sounds in your videos on YouTube. That is mp3 files you have payed for on our website and not free downloads. However, you can’t monetize or earn any money on our relaxing sounds on YouTube or in other online platforms, nor sell our music to others, that is illegal because our sleep sounds are copyright protected. Click here for more information about copyright and uploading our music on Youtube!.